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1. What is Media Services?

City of Enumclaw Media Services is a division of City Administration and is responsible for operating Enumclaw City Television Channel 21, city telecommunications equipment and service, city cellular telephone service, cable franchising, and this City of Enumclaw website.

2. What is cable franchising in the City of Enumclaw?

Under federal law, "franchising authorities" (in Washington State, these are cities and counties) can require cable television companies to negotiate a franchise (in other words, a contract) to provide cable TV service within a municipality. The City of Enumclaw currently has 1 non-exclusive franchise with Comcast Cable. Download the franchise document (PDF) for more information.

The city's Media Services division negotiates, monitors, and enforces the rules set forth in the franchise. The city collects a franchise fee of 5% of gross revenues from the Comcast for their use of the city's rights-of-way. Approximately $130,000 in franchise fees for around 3,000 subscribers was collected in 2009 and deposited into the city's General Fund.

Media Services also assists cable subscribers in resolving complaints and answering questions regarding their cable service. If you are a Comcast cable TV customer in the City of Enumclaw and have an issue that you are unable to resolve directly with Comcast, please feel free to contact Media Services at 360-615-5609.

3. What is the fee titled "Franchise Cost" on my cable TV bill?

The Franchise Cost is a fee that was negotiated as part of the city's franchise agreement with Comcast Cable for equipment for Enumclaw City Television (Channel 21). This way, equipment charges for ECTV are not paid by non-cable customers.

4. What is the cost stated "Franchise Fee" on my cable TV bill?

The Franchise Fee is the rent charge that the cable company pays the city in order to use our roads and to provide cable TV service to subscribers in our community. This fee is based on 5% of the revenue collected by the cable company. Federal cable legislation allows the cable companies to pass on this fee directly to its customers.

5. What is the Low-Income Discount for seniors or permanently disabled cable TV customers?

Comcast offers a 30% discount (or about $4) on limited, or the lowest tier of cable TV service offered. This discount is available to senior citizens (65 years or older) or those who have a permanent disability living in the City of Enumclaw, WA. To be eligible, a citizen must meet certain federal low income standards. Customers can subscribe to more than 1 service package but the low-income discount only applies to the limited tier of service. If you are on a special or introductory rate, you will not receive this discount until the offer has expired.

If you think you are qualified to receive a low income discount contact Media Services at 360-615-5609. You can also download the Comcast Cable Discount Form (PDF) online.

6. Who is the cable TV provider for city residents and how can I get in touch with them?

Comcast Cable Communications Inc.
4020 Auburn Way N.
Auburn, WA 98002
Ph: 877-824-2288

7. What can Media Services do for you - the cable customer?

As a cable customer in Enumclaw, Media Services can assist you in resolving billing or service disputes you may have with the cable company. If you meet the eligibility requirement Media Services can assist you in receiving a senior or disabled discount (PDF). Media Services can also answer all questions you may have regarding the franchise the city has with Comcast. These questions may include issues regarding customer service, Enumclaw City TV, and the city's fiber-optic Institutional Network (I-NET).

8. How do I contact Media Services?

Media Services can assist residents that live in the City of Enumclaw with cable TV issues, or questions about Enumclaw City TV and the city's website. Please contact:

Media Services

Email

City Hall

1339 Griffin Ave.

Enumclaw, WA 98022

Ph: 360-615-5609